Reconfiguration of Dell KACE K1000/K2000 systems management appliances for automated self-serve software installation portal; performed companywide KACE agent upgrade across diverse OS/hardware environments; provided accurate software/hardware asset report. Responsible for redeployment of Jira & Confluence upgrade and reconfiguration; created project plan and gained business approval; provided new feature training for end users; performed actual cutover in Oracle/Vmware environment; provided end user support post cutover.

One of three project managers responsible for Steak’nShake Online Ordering; worked closely with vendor to resolve tickets; provided QA support including development of automated testing in Selenium/iMacros; resolved several consumer support requests post-launch. Responsible for Steak ’n Shake mobile app QA testing across iOS/Android/WP7; provided feedback for future functionality including code examples for network geolocation services. QA testing for QSC webapp rollout; provided WebEX seminar for remote training of business users; provided phone support.


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